At SIMEN, we want you to love every piece you receive. We carefully select each item with style, quality, and comfort in mind. If your purchase does not meet your expectations, we are here to help with a simple and transparent return process.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must meet the following conditions:
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The item must be unworn, unused, and in its original condition.
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The item must include all original tags, accessories, and packaging.
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The item must not have any signs of wear, damage, washing, or alteration.
To start a return request, please contact our customer service team at:
Email: service@simenshirt.com
Please include your order number, the item(s) you would like to return, and the reason for your return. Our team will provide you with the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning your order. SIMEN is not responsible for packages lost during return shipping without tracking information.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If your return is approved:
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Your refund will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is caused by an error on our part, such as receiving a damaged or incorrect item.
Exchanges
We currently support exchanges for eligible items.
If you would like to exchange an item for a different size or style, please contact our customer service team. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A description of the issue
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Photos of the item
We will review your request and provide the best solution as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Items marked as final sale
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Items purchased with a clearance discount
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Items that have been worn, washed, altered, or damaged
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Gift cards
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter the processing or shipping stage. Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
SIMEN
Email: service@simenshirt.com
Phone: (573) 591-9129
Thank you for choosing SIMEN. We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.
